IT is an invaluable resource for all things we do in the labs. From data sharing to getting the proper software, here is how to utilize out IT department to its full capacity!
Want to set up training with IT? Click Here!
Need to add ImageJ, GraphPad, or even GSEA to your computer? Click here!
Account Password
New users will need to have their password set up by TechSupport, this can be completed in one of the ways listed below
Call us at x5432 from a WesternU phone. Please have a supervisor or manager present during the time of this call for verification purposes
Visit the TechSupport office on your respective campus with any valid picture ID (not available during work from home mandates)
Users not on campus can call us at (909) 469-5432, there will be a verification process before your password can be reset. Additionally, please be at a computer at the time of your call.
Users can change/reset their password using the instructions found at the link below:
Set up MFA (Multi-Factor Authentication)
Multi-Factor Authentication (MFA) can be setup using the steps at the link below. It is recommended to use the Authenticator App for this.
Your voicemail will need setup, instructions on setting up your voicemail for the first time can be found by visiting the article below:
If at any time the voicemail pin needs to be reset, please submit a Telecom Request, link below:
Connect to the WiFi
Now that your account is setup, you can connect to the WiFi using the steps below
Email setup on mobile devices (phones and tablets) requires the InTune Company Portal app to be installed and configured for use. Intune Company Portal ensures your mobile device stays secure and allows IT to delete your email account in case your device is compromised or stolen.
Instructions on setting up the Company Portal can be found below
Remote Access
Users can request remote access using the link below. Remote access allows users to VPN to the WesternU network to access local resources (such as network drives and applications) as well as remotely control their office computer. This request requires approval from a manager or supervisor.
Instructions on using the GlobalProtect VPN and remoting to your WesternU computer can be found at the link below:
Many departments use shared calendars to track appointments, time off, and room reservations. If you require access to a calendar of this nature, please fill out a Calendar Request using the link below:
If the new user wishes to share their calendar details with others, they can follow the steps at the below link:
To add a shared Calendar to the Outlook app, please use the steps below:
If you need access to specific folders in shared drives for your college, please fill out and submit a request using the link below. Please be thorough in the information provided as the Account Administrator cannot provide access to folders that are not expressly stated in the request.
If the folder is not part of the user's department J drive, they will need to manually map the folder using the instructions below:
Many departments use a shared email account to send/receive emails to campus, students, and outside entities. If you require access to an inbox of this type, please fill out a Mailbox Access Request using the link below.
Once permissions to a shared mailbox have been given, it can be added to your Outlook application using the steps in the article below:
Sharepoint Access
Some colleges and departments utilize Sharepoint for their work. To request access to a specific site, list, library or item, please use the link below:
Training Classes
For training on various systems and applications at WesternU.
*Please sign into the website with a WesternU User Name (Everything before the @ from WesternU email) and the same password.
Training.Westernu.edu
WesternU Status Page
A web page for the status of various systems at WesternU.
The status may be any of the following: Operational, Degraded Performance, Partial Outage, Major Outage and Under Maintenance.
Status.WesternU.edu
Contacting TechSupport
We always prefer users use a request form when possible, but for general inquiries and service we can can be contacted in the ways listed below:
Email: techsupport@westernu.edu
Phone: (909) 469-5432, (x5432) for internal calls