Safety & Emergency Procedures

Important Numbers

• Paramedics/Ambulance: 911
• Pomona Campus Security: (909) 706-3000
• COMP-NW Campus Security: (541) 968-4840
• CHS-NW Campus Security: (541) 954-7900
• EHS (All Campuses): 909- 469 - 8231           
• Facilities and Physical Plant (All Campuses): 909-469-5258
• Pomona Valley Fire Department Non-Emergency Number: 909-620-2218
• Pomona Valley Police Department Non-Emergency Number: 909-620-2141
• Lebanon Fire Department Non-Emergency Number: (541) - 451- 1901
• Lebanon Police Department Non-Emergency Number: (541)-451-1751 
• Poison Control: 1-800-222-1222 

911 Assistance 

• When calling 911 from campus phone, Campus Security is notified
• When calling 911 from cell phone, you must also notify Campus Security so they may coordinate emergency services to your location
• Using SafeZone, both are notified

Relevant Policy

• Emergency Action Plan for WesternU Health-Pomona

WesternU strongly encourages all employees, students, and visitors to download and use the SafeZone App. This app provides direct communication with Campus Security and emergency services in case of a safety or medical emergency.

• Key Features of SafeZone:
  • Emergency Alerts: Tap the "Emergency" button in the app to immediately alert Campus Security to your location and situation. This triggers an immediate response and helps guide emergency responders directly to you.
  • First Aid: Use the app to request both non-emergency or emergency first aid issues.   
  • Real-time Communication: You can directly communicate with Campus Security via the app’s chat feature for updates or further assistance.
  • Help/Escort: Enable if you feel unsafe moving across campus. This feature allows Campus Security to track your journey and provide immediate help if needed.
  • Check In: Check-in after hours to ensure Security knows you are on campus and safe.

How to Get the SafeZone App:

• Download the SafeZone App from the App Store (iOS) or Google Play Store (Android).
• Register with your WesternU credentials to connect with Campus Security.

Using the SafeZone App:

1. Tap “Emergency” to call for immediate help in critical situations.
2. Tap “First Aid” for medical assistance.
3. Tap “Help/Escort” for more options and to reach security directly. This for Security Escort and non-emergency communication. 

1. Immediate Response

   • Assess the situation and ensure the injured person is in a safe location.
   • Contact emergency services if the injury requires immediate medical attention.
     • Call 911 from a campus phone (Campus Security will be automatically notified) or a mobile phone. If you use a cell phone, you must also notify Campus Security to assist emergency responders when they arrive on campus. You can also use the SafeZone App. Using the app also notifies authorities of your location. 
     • Simultaneously, if using a cell phone, notify Campus Security at:
       • Pomona: (909) 706-3000 or extension 3000.
       • Lebanon (COMP-NW): (541) 968-4840​
       • Lebanon (CHS-NW): (541) 954 - 7900

2. Notify Campus Security  (if not notified previously)

   • Provide details about the location and nature of the injury to Campus Security.
   • Security will assist first responders in locating and addressing the emergency if required. 

3. Report the Incident

   • Complete the online Incident Report Form provided by the Office of University Risk Management.
   • The report must include details such as the time, location, and circumstances of the injury​.

4. Follow-Up Procedure

   • Depending on the nature of the incident, the appropriate department will contact you. 

Relevant Policies or Documents

• 911 Emergency Assistance 
• Emergency Response Plan
• Emergency Action Plan for WesternU Health-Pomona

1. Immediate Safety Measures

   • Evacuate the immediate area if the chemical spill poses a direct threat to health or safety.
   • Alert nearby individuals about the spill or exposure to prevent further harm.
   • If safe to do so, attempt to contain the spill using appropriate spill kits, but only if you have been trained to do so.

2. Contact Campus Security

   • Call Campus Security immediately at:
     1. Pomona: (909) 706-3000 or extension 3000.
     2. Lebanon (COMP-NW): (541) 968-4840.
     3. Lebanon (CHS-NW): (541) 954 - 7900
   • If there are immediate injuries or health impacts, call 911 from a campus phone or a mobile phone and notify Campus Security simultaneously​. 

3. Report the Chemical Incident

   1. Provide detailed information to 911 and Campus Security, including:
      • The location of the spill.
      • The type of chemical (if known).
      • Any injuries or health concerns resulting from the spill.
   2. Security will coordinate with Environmental Health & Safety (EHS) and assist with first responders if required.

4. Follow-Up and Documentation

   • Complete the online Incident Report Form provided by the Office of University Risk Management to document the event and its details.
   • EHS will conduct an assessment of the chemical hazard and determine if additional containment or cleanup measures are necessary.

5. Additional Notifications

   • Notify your supervisor or Principal Investigator and Office of Institutional Core Facilities  to ensure that the incident is recorded in the lab’s safety records.
   • Depending on the severity, Campus Security or EHS may notify external agencies, such as the local fire department.

Relevant Policies or Documents

• Chemical Handling
• WesternU Chemical Hygiene Plan

1. Initial Response – Call Security

If you identify a building emergency (e.g., power outage, pipe leak, structural damage), immediately call the Security Front Desk. This should be the first action taken to ensure a coordinated and safe response.

• Security Front Desk Contact Information:

  • Phone: (909) - 706 -3000

For significant infrastructure issues (e.g., electrical failures, water leaks), Security will notify appropriate emergency response teams and coordinate access with the Facilities team to assess the situation.

2. Notify the Office of Institutional Core Facilities

After contacting Security, promptly notify the Office of Institutional Core Facilities. This office is responsible for coordinating building maintenance and operational responses.

• Office of Institutional Core Facilities Contact Information:

  • Email: Office of Institutional Core Facilities

4. Notify Trained Facilities Personnel

• Security will notify the appropriate individuals within Facilities
• The Facilities team members are trained specifically to address building infrastructure issues. These individuals will respond to assess the extent of the problem and implement necessary measures.

• Facilities Department Contact Information:

  • Phone:  (909) 469-5258

  • Email: facilities@westernu.edu

5. Evaluate the Situation

If the emergency involves utilities or structural concerns, the Facilities team will evaluate the situation in collaboration with Security and Core Facilities. This evaluation will determine if areas need to be closed off, or evacuated, or if temporary power or plumbing solutions are necessary.

Relevant Policy or Documents

• Emergency Response Plan