iLab Registration

iLab is a web-based management service designed to provide a unique platform for core facilities to efficiently support the management of service requests, equipment scheduling, project tracking, communication, billing, and reporting. Another benefit of iLab is the ability for the research community to access core facilities through one centralized portal that is easy to navigate and is accessible from anywhere investigators work.

**Video Instructions for iLab**

Need iLab Support?

Solutions for many iLab inquiries may be found in the Frequently Asked Questions section below. Should further assistance be needed, contact iLab support at ilab-support@agilent.com. The Agilent iLab Help Resources Hub is also a useful page.

iLab Help Site

iLab Training Videos

FAQ

For a step-by-step guide (including visuals from the iLab system), access the Agilent iLab Help Site. iLab system registration, a high-level overview:

  1. Log into the iLab system with your Western University credentials.

  2. Once authenticated, choose the PI that you work with or your institution’s administrator will be notified for registration approval. Once your registration is approved, you will receive access to iLab and the site you wish to utilize.

  3. Enter your personal information.
    -First name
    -Last name
    -Phone number
    -Affiliated institution (Indiana University)
    -Primary role at institution

  4. Indicate the Lab/Research Group with which you are affiliated (enter the group name, PI name, or financial approver for the lab).

  5. Your registration is complete and will be completed momentarily. In some cases, registration may take up to 24 hours.

Once your registration is submitted you will receive a “Welcome to iLab” email from Agilent. You can check the status of your request to join your PI’s lab by going to “My Groups” in the left-hand side menu.

If more than 24 hours have passed since you submitted your registration and you have not received the “Welcome to iLab” email please contact the research cores team at ilab-support@agilent.com for assistance.

Note:  Non-IU, external iLab users register for an iLab account via their institution by indicating their organization’s lab as the group in which to affiliate.

 

In this situation, please contact the research cores team at ilab-support@agilent.com for assistance. You can also create your PI by clicking the create group in the drop down menu. 

 

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If you are a PI

All members of a lab or research group be active registrants with the iLab system. Both PIs and individuals designated a lab/research group manager can actively manage the lab/research group. For detailed information regarding the management of a lab/research group within iLab, access the iLab Help Site.

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Can I join more than one lab?

Yes, every iLab user can be a member of multiple labs/research groups. Please note, membership in a lab/research group does require approval from the PI or a designated lab/research group manager.

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OOPS! I registered for the wrong lab...

In this situation, please notify the PI (outside of the iLab system, preferably via email) that your request was made in error and should be declined. View a step-by-step guide for declining your request on the Agilent iLab Help Site.

If you are accepted into the lab/research group in error, you can be removed from the lab/research group by the PI or a designated lab/research group manager. View a step-by-step guide for deleting a member on the Agilent iLab Help Site.

Additionally, System Administrators can initiate your removal from the lab/research group. If you require assistance from one of our system administrators, please email your request to ilab-support@agilent.com.

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Do I need to have a charging account ready?

No, it is not necessary to have a charging account before registering for an iLab account. For a step-by-step guide to registration (including visuals from the iLab system), access the Agilent iLab Help Site.

  1. Log in to iLab with your Indiana University credentials.
  2. Once authenticated, choose the PI that you work with or your institution’s administrator will be notified for registration approval. Once your registration is approved, you will receive access to iLab and the site you wish to utilize.
  3. Enter your personal information:
    -First name
    -Last name
    -Phone number
    -Affiliated institution (Indiana University)
    -Primary role at institution
  4. Indicate the lab/research group with which you are affiliated (enter the group name, PI name, or financial approver for the lab).
  5. Your registration is complete and will be completed momentarily. In some cases, registration may take up to 24 hours.
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How do I reserve equipment?

For a step-by-step guide, including visuals from the iLab system, access the Agilent iLab Help Site.

Core policies may prevent or limit a user’s ability to modify an instrument reservation. If you are unable to reschedule an instrument reservation using the instructions below, please contact the core directly.

To change a reservation, first find it on the calendar. You have multiple options to change the reservation:

  1. Click on the reservation to bring up the edit mini-menu to the left. Then, click on the bottom event icon to open up the reservation detail window, as discussed in the Create a Reservation section.
  2. Drag the top of the reservation (title with reservation times) to move the entire reservation to another time slot (either on the same or even another day).
  3. Double-click on the reservation to open up the reservation detail window, as discussed in the Create a Reservation section.
  4. Drag the bottom of the reservation (white handle bar) up or down to extend/reduce the length of the reservation. Note that you can only change the end time by dragging in this way.
  5. View additional reservation information by hovering over the reservation.
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How do I get trained on equipment?

General Equipment Training Procedure

1. Confirm Authorized Trainers

Only designated personnel are permitted to train users on shared research equipment.

  • Each instrument has assigned, approved trainers.

  • Trainees must only receive instruction from the individuals listed as trainers for that specific device.

  • If the assigned trainer is unavailable, training cannot be performed by unauthorized staff.


2. Create or Access an iLab Account

All trainees must have an active iLab (Agilent) scheduling account.

  1. Log in using WesternU credentials.

  2. If the trainee does not have an account, assist them with new user registration.

  3. Ensure they are associated with the appropriate lab group in iLab, if required.


3. Locate the Instrument in iLab

Once logged in:

  1. Navigate to the Shared Instrumentation Core or relevant core listing.

  2. Select the instrument for which training is needed.

  3. Trainees will initially see Training Calendar Access Only for that instrument (if training is available).


4. Schedule the Training Session

If the instrument has a training calendar:

  1. The trainee selects an open slot on the Training Calendar.

  2. They submit the reservation.

  3. In the Notes field, the trainee must enter:
    “Trainer: [Name of Authorized Trainer]”

  4. The assigned trainer should confirm the reservation.


5. Complete the Training

During the scheduled session:

  1. The authorized trainer conducts hands-on instruction.

  2. The trainee must demonstrate understanding of safety, proper use, and required procedures.


6. Training Attestation Form

At the end of training:

  1. Trainer and trainee must sign and date the official Training Attestation Form.

  2. The completed form is submitted to the Office of Institutional Core Facilities for documentation.

  3. Once processed, the trainee receives full iLab access to reserve the instrument.


7. If There Is No Training Calendar

If an instrument does not have a training calendar listed in iLab:

  • Training is not currently available for that device.

  • The instrument may only be operated by already trained and approved users.

  • However, if you require output from that instrument (e.g., a readout, image set, or data file),
    a trained individual will generate the data on your behalf and then share it with you via:

    • SharePoint, or

    • Dropbox

This ensures safe and standardized use of high-risk or highly specialized equipment.


8. Post-Training Expectations

Trainees must:

  • Follow all SOPs associated with the instrument

  • Reserve the equipment in iLab prior to use

  • Report any malfunctions directly to the Office of Institutional Core Facilities

  • Maintain professionalism in accordance with WesternU workplace conduct standards